I wanna give you a quick, handy guide for reporting Bugs, so we can quickly get to them and fix them.
1. You found a bug -- congratulations!
2. Write it down - try to remember as good as possible how it happened and how you got to this point
3. If its a graphical issue - make a screenshot.
4. Check if the Bug is already posted - either here or in the Steam Community Hub.
5. If it isn't already known -- let us know and post it (One thread per Bug) ! Use the template below so we have all the info we need
6. Thank you so much for being an amazing tester!
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Bug Report Template:
Title of the Bug (Think of some short descriptive Title)
Description
Here be a description of the bug -- tell us what happened that you think shouldn't happen -- if you have any screen shots, attach them to the thread.
Reproduction
If you can reproduce the bug - awesome! Let us know the steps we have to take to see the bug ourselves - this helps us greatly in fixing it!
Severity
How severe do you think the bug is?
- BLOCKER -- This bug prevents you from playing the game.
- FEATURE BLOCK -- This bug prevents you from enyoing a specific part of the game (a Level, a character, etc.)
- MAJOR -- A bug that shouldn't be in the release version.
- Minor -- Some small issue that is bad, but doesn't happen often or does not have a lot of impact.
Files to attach
Getting the context of a bug is very important - so if you could attach the following files it would be very helpful:
- Feedback.log - This is the Game log, that informs us of various errors that happened in the game. You can find it here:
"WindowsFolder/Users/YourUsername/Appdata/LocalLow/Happy Tuesday/Haunted Island/Feedback.log" (You might have to enable hidden folders to see you AppData folder - Go to the "View" Tab and check "Hidden Items" - DxDiag.txt - This file contains hardware information about your PC - This might help us in understanding, where the bug comes from, especially for graphic/audio/performance bugs. To get this file enter "DxDiag" in your app search field and execute it - then use the "Save all Information Button at the Bottom.